As you probably know by now, Simon and Jess Lam are running Tideswell Pharmacy. Here’s a little more about them and why they are here.
Why Tideswell? We’ve always had a dream that one day we would open up our own Pharmacy and live in the country so when this business opportunity came up in Tideswell, we just knew it was the right thing to do and jumped at the chance.
Where were you/before coming here? I spent 20 years with Morrisons and in that time with them I worked as a Pharmacy Manager, an Area Manager and then an Operations Manager in Essex and then in their head office in Bradford. Jess worked in Human Resources.
What are the challenges in running a Pharmacy business? I think getting to know your customers by name as well as anticipating what their needs are. As a husband and wife team, we have never worked together before so this in itself is a huge challenge! On a more serious note, it is important to set ourselves high standards in order to safeguard patients and customers.
Do you plan to make any changes to the Pharmacy and shop? We have already made improvements to the lighting in the dispensary and the private consultation room and plan to change the flooring throughout the Pharmacy in the very near future. Following feedback from customers, we have also increased our stock levels. We always look forward to receiving valuable feedback from customers on areas where we can improve and consider this a gift.
Do you live in Tideswell? As we have previously lived in a town or a city, we particularly wanted to enjoy village life. It was difficult to find a property in this area but finally managed to find a place in Litton. We are very lucky with our short commute!
What do you do in your spare time? At the moment, we have been working 7 days a week in the Pharmacy and hopefully that will reduce over time. We hope to spend more time going for walks and enjoying the beautiful scenery.
Since we opened the Pharmacy, we have had such a heart warming welcome from our customers and would like to say thank you for the best wishes and encouragement. We really appreciate this and it means a lot to us.
Simon & Jess
Tideswell Pharmacy
01298 871249